Framkalla is run by Framkalla Europe AB, identification number 556943-4227. These terms and conditions are established between Framkalla and its clients. Swedish law is applied on all terms between Framkalla and the customer.
Your personal data
As soon as Framkalla receives your order and order payment a confirmation email is sent to you. It is therefore very important that you enter a correct email address. Please save the confirmation email so that you can retrieve your order ID in case you have any questions to customer service. Our customer service is open 9am to 5pm on weekdays, we always try our very best to answer within 1 day (weekends and holidays not included).
Payment is handled by Klarna or Stripe. You have the possibility to pay with your credit card (Visa, Mastercard/Eurocard), online bank or invoice. All prices are including VAT 25%. Sensitive information such as your credit card details are always transmitted to Klarna or Stripe encrypted (SSL) to ensure that no one else can access the information. No sensitive information is stored by Framkalla, it is sent directly to Stripe or Klarna. Invoice payment requires the customer’s personal identity number (invoice payment is only possible in Sweden).
Shipping and delivery
We send your orders with Postnord. We deliver within 5-7 business days. If you have not received your delivery after 10 business days contact customer service at firstname.lastname@example.org. Please include your order number in the email. Make sure you type the correct delivery address when placing an order, Framkalla is not responsible for lost packages due to incorrect address or if the customer’s name is not visible on the door/mailbox. Larger orders will be delivered to your nearest post office. When your order has been picked up for delivery you will receive an email with tracking ID allowing you to track your order (only available to track package in Sweden). You will receive a text message when your order is ready for pick-up at your local post office, you will also receive an email reminder followed by a reminder sent to your home address. It is therefore very important that you confirm your details before placing your order. Don’t forget to bring your ID when collecting your package. Your package is available for pick-up at the post office for 14 days, it is then sent back to Framkalla. If you have not retrieved your package during these 14 days and wish to have it sent again we will send it for an extra fee. Please contact us to obtain an accurate cost to send to you. This fee will be sent as a separate invoice to the customer.
Cancelling or changing your order
If you wish to cancel your order you need to place an email to customer service at email@example.com before 6am the morning after the day of ordering. But please note that your order is customized and can't be cancelled once it has been completed. We will always do our best to cancel in time but if we can’t there is no possibility for a refund. It is not possible to alter your order after payment. Since our products are unique and customised, thanks to your own pictures, there is no cancellation or alteration policy, in accordance with the Distance Purchase Law.
Reclaim your order
If there is something wrong with your order upon delivery please contact our customer service at firstname.lastname@example.org. Describe what is wrong with your order and help us out by attaching some photos explaing the issue. If we conclude that there is an error in production of your order or if your order has been damaged under transportation we will gladly compensate you with a new order. Any faults or damages on your order must be communicated to customer service within 14 days after delivery.
Changes or errors
We reserve the right for any errors including pricing, technical issues or incorrect information presented by Framkalla services. Each time you use our services you agree to abide to the current terms and conditions. Framkalla reserves the right to at any time to change these terms and conditions.
Customer satisfaction guarantee
We always strive to make our customers as saticfied as possible and therefor we really do appreciate that you contact us if you have any concerns. We're here for you at email@example.com and will always do our best to help you.